About Fairfield Inn & Suites by Marriott Lock Haven
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September 13,14th 2024 My wife and I stayed at the Lock Haven Fairfield Inn.. We read many of the reviews before booking and some were pretty nasty. We did not find them to be true. From the first phone call to make reservations on to check out was great. Miranda was the front desk host, she was very polite and funny. I cannot say enough about her pleasant smile and attitude. We would stay there again in a minute.
Rooms were as expected. It gets the job done. Aside from the friendly staff, the best part is you can crank the AC to 64 degrees on hot days. There are restaurants and a great coffee house within walking distance
Miranda was absolutely delightful. We have been traveling for a week and the front desk staff was the friendliest that we encountered. I really loved this town. Everyone we encountered was very friendly.
Stayed with family for a week, and was repeatedly disappointed. The desk staff is very friendly/bubbly, but laughing off issues is NOT the same as doing something about them. Our issues included: - Housekeeping skipped our room EVERY DAY we were there. Eventually we had to go ask for more towels, soap, and TP. We were told this would be fixed after mentioning it multiple times; it wasn't. Maybe they were as uncomfortable with the earwigs in the bathroom as we were. - The temperature in the fitness room was stuck at 84 degrees, making it unusable for cardio. So, on top of a hotel bill I needed to buy a gym pass for the week. The desk staff again just chuckled... - Told the staff our TV was static-y, to which the reply was "Oh, were getting new tvs soon." No one attempted to help at all, however I eventually fixed this myself. - Our key cards would stop working at random. They were not by magnets, etc that would erase them. Again, the staff just chuckled, said "that's happening a lot this week!" And that was the end of it. - We decided to leave a day early, and when checking out was told "I'm going to have to charge for the extra day... my housekeeping staff has been working all day" The same housekeeping staff that didn't come to our room? That makes sense. I told the clerk that we never received housekeeping... she then looked at the screen and said "oh I'm so sorry, you're good" which I took to mean we would receive SOMETHING, however I realized it meant we had prepaid and could leave her alone. While one staff member said we should get some sort of reimbursement for these issues, no one did anything aside from using joviality to brush or issues aside. It would definitely take some convincing for me to come back here, or recommend it to anyone else. A very disappointing stay.
This hotel is clean and pretty and the beds and linens very comfortable. The lobby is nice and has a great outside area to lounge or dine. The breakfast is very good with plenty of options and the staff is very nice. They all go out of their way to make you happy. The crew taking care of the breakfast was constantly working and restocking. The house keeping staff is so caring and kind! The way this hotel runs is no surprise as it must come from the top! I had the opportunity to meet Maureen, the GM. What an absolutely wonderful person and professional. I had a family emergency while staying and needed some assistance. Both she and her wonderful house keeper on the floor that day (wish I had gotten her name), helped me so tremendously by going above and beyond! It is employees like this that make the Marriott what it is! A class above the rest! I am forever grateful!